Privacy Policy

We collect personal information to provide our products and services, process orders, and operate our business effectively. The types of personal data we collect include:

• Full name
• Email address
• Phone number (if provided)
• Billing and shipping address
• Payment information (processed securely via third-party gateways)
• Order and transaction history
• IP address, device and browser data (for analytics and security)
• Wholesale customer information (including business name, ABN, and contact details)

We collect this information when you:

• Make a purchase or create an account
• Sign up for guest checkout
• Contact us via forms or email

Your personal data may be used for:

• Fulfilling and delivering orders
• Managing your account and order history
• Providing customer support
• Processing payments securely
• Complying with our legal obligations
• Preventing fraud or misuse
• Analytics and website optimisation

We may share your personal data with third-party service providers who help us operate the website and deliver services to you, including:

• Shipping providers (e.g., Australia Post)
• Payment processors (e.g., Stripe, PayPal)
• Analytics providers (e.g., Google Analytics)

These providers are only given access to the data necessary for their services and are bound by confidentiality agreements or policies.

We do not sell or rent your personal data.

We store data securely using encrypted servers and implement appropriate technical and organisational measures to protect your personal data against misuse, interference, loss, unauthorised access, modification, or disclosure. All payments are processed through secure PCI-compliant third-party services.

We do not disclose or store personal information outside Australia.

We use cookies and similar technologies for:

• Website functionality
• Analytics via Google Analytics
• Advertising (e.g., Meta Pixel)

We will present a cookie consent banner on your first visit to allow you to manage your preferences.

We retain your data for up to four (4) years after your last purchase or activity for accounting and business analysis purposes, unless a longer retention period is required by law. After this period, data is anonymised or securely deleted.

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your account and personal information (subject to legal requirements)

We do not actively market to children, but our products are available for purchase without age verification. Parents or guardians are encouraged to supervise online activity.

If you have any questions, complaints or requests relating to your personal information or this Privacy Policy, please contact us:

Email: info@ziajashop.com.au

We may update this Privacy Policy from time to time. Changes will be posted on our website with the effective date. We recommend reviewing it periodically.